Here, we not only focus on giving the customer an unrivalled experience, but also focus on and pay attention to our employees ! Our ideas, our experience and our bold approach are also part of our corporate culture.
It is crucial for Orange to boost convergence, and combine convergence with its mobile offer, in order to secure and grow the Orange mobile customer base and revenues. The mid-term objective is to build on 2017’s 100,000 Love customer milestone and reach 10% market share in broadband.
Orange aims to launch new disruptive mobile offers − enriching its portfolio of services, enhancing content, and reinforcing loyalty. With the ultimate goal of extending an excellent customer experience to every member of a family.
Just as Orange is set to expand its offering to residential customers, the company is also enriching its portfolio of services to business customers. On top of strong mobile and convergent products and services, Orange Belgium is adding an array of services for businesses, including fleet management, support for ICT, and employee solutions. The next step will be next-level services such as cyber-security.
Last year Orange Belgium launched a full-scale in-house digital transformation project under the banner ‘A Digital and Caring Employer’. Changes in the legacy systems with state-of-the-art digital solutions will happen in every part of the company, from billing and cloud technologies to HR and training processes.