EVS

Service Operations Engineer

Job information

Industry

Media

Job Type

Full Time

Experience

1-3 years

Location

Belgium, Brussels & Surroundings

Degree Type

Bachelor, Master

Degree Specialization

Computer HW / SW engineer, Information Technology, Other engineering degree

Description

Main responsabilities include:

  • Ensure intake of internal and/or external service requests, categorize and submit customer incidents, change requests, and requests for information through the customer support system.
  • Ensure assignation, investigation, diagnosis, restoration, follow-up of the resolution, and hand-over and if necessary, escalating incidents to a higher Tier in accordance with procedures & guidelines.
  • Take service request ownership, ensure monitoring, tracking, and ongoing customer communication.
  • Manage customer expectations throughout support service delivery within the assigned Tier.
  • Provide customer support, advice, and technical incident resolution via phone, email, and/or onsite assistance.
  • When applicable, configure and install products, systems, solutions, equipment for demo, training, and/or support needs.
  • Participate in service interventions such as system upgrades, configuration changes, and preventive maintenance actions.

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evs

EVS is globally recognized as the leader in live video technology for broadcast and new media productions. Our passion and purpose are to help our clients craft immersive stories that trigger the best return on emotion. Through a wide range of products and solutions, we deliver the most gripping live sports images, buzzing entertainment shows and breaking news content to millions of viewers every day – and in real-time.

Media

1000

Key Values

  • Trust
  • Creativity
  • Innovation
  • Leadership