System Engineer

Job information



Job Type

Full Time


1-3 years



Degree Type

Bachelor, Master

Degree Specialization

Information Technology, Other engineering degree


The System Engineer will be focusing on support and project functions. Assists and supports a wide range of IT-based broadcast systems and manages straightforward project workflows. Providing technical support and advice to customers and resolve customer inquiries related to the assigned product families. Will take full ownership for response time and issue resolution within the assigned Tier, to meet customer service level commitments and increase customer satisfaction. This role is a direct customer-facing position that will directly convey the EVS message to customers and the EVS Product families. This position will be based in Singapore.

  • Provide technical assistance on customer service requests (Customer Incidents, Change Requests, Request for Information) via customer support portal, phone, email, and/or onsite assistance.
  • Technical assistance includes expertise, advice to customers, management of customer issues within the assigned product families, and the follow-up of issue resolution.
  • Ensure intake of internal and/or external service requests. categorize and submit customer incidents, change requests, and request information through the customer support portal.
  • Ensure assignation, investigation, diagnosis, restoration, follow-up of the resolution, and hand-over if necessary, escalating the issue to a higher Tier in accordance with procedures & guidelines.
  • Take service request ownership, ensure monitoring, tracking, and ongoing client communication.
  • Manage customer expectations throughout support service delivery within the assigned Tier.
  • Configure and install products, systems, solutions, equipment for demo, training, sales, and/or support needs.
  • Liaises with the Project Manager and escalates if necessary to ensure the project implementation.
  • Participate in service interventions such as system upgrades, configuration changes, and preventive maintenance actions

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EVS is globally recognized as the leader in live video technology for broadcast and new media productions. Our passion and purpose are to help our clients craft immersive stories that trigger the best return on emotion. Through a wide range of products and solutions, we deliver the most gripping live sports images, buzzing entertainment shows and breaking news content to millions of viewers every day – and in real-time.



Key Values

  • Trust
  • Creativity
  • Innovation
  • Leadership