Technical Support Engineer

Support Engineer will provide advice to customers & resolve customer issues within the assigned product families. He/She will take ownership for response time and issue resolution, with the help of other experts when required, in order to meet customer service level commitments and increase customer satisfaction and will collaborate closely with sales to ensure proposed deals include technical solutions that accurately address customer needs, and is appropriately supported by key customer technical decision-makers.

EVS prides itself on our level of customer support and the successful candidate will be expected to act on his/her own initiative communicating with other departments where necessary to resolve issues. This role is a direct customer-facing position that will directly convey the EVS message to customers and the EVS Product families.